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white;display:flex;align-items:center;justify-content:center;background-color:var(--n400)}.tl-ic.log{background-color:var(--b500)}.tl-ic.call{background-color:var(--teal)}.tl-ic.mail{background-color:var(--p500)}.tl-ic.note{background-color:var(--amber)}.tl-body{display:flex;flex-direction:column;gap:2px;font-size:12px}.tl-title{font-weight:700;color:var(--n800)}.tl-desc{color:var(--n500)}.tl-meta{font-size:10px;color:var(--n400);font-family:var(--fm)}.ticket-thread{display:flex;flex-direction:column;gap:14px;overflow-y:auto;max-height:400px;padding:12px;background-color:var(--n50);border-radius:var(--r);border:1px solid var(--bd)}.message{display:flex;gap:10px;max-width:80%}.message.customer{align-self:flex-start}.message.agent{align-self:flex-end;flex-direction:row-reverse}.msg-bubble{padding:10px 14px;border-radius:var(--rs);font-size:12.5px;box-shadow:var(--sh)}.message.customer .msg-bubble{background-color:#fff;color:var(--n800);border-top-left-radius:0}.message.agent .msg-bubble{background-color:var(--b600);color:#fff;border-top-right-radius:0}.reply-box{display:flex;flex-direction:column;gap:8px;margin-top:12px}.range-slider-wrap{display:flex;align-items:center;gap:12px}.range-label-percent{font-family:var(--fm);font-size:12px;font-weight:700;width:40px;text-align:right;color:var(--b600)}.empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 16px;text-align:center;background-color:#fff;border-radius:var(--r);border:1px border-dashed var(--bd)}.empty-ico{font-size:32px;color:var(--n300);margin-bottom:12px}.empty-msg{font-weight:700;font-size:14px;color:var(--n700);margin-bottom:4px}.empty-sub{font-size:11px;color:var(--n400)}.pw{background-color:var(--n100);border-radius:100px;overflow:hidden;display:flex}.pw.thin{height:4px}.pw.tk{height:10px}.pb{height:100%;border-radius:100px;transition:width .3s}.pb.b{background-color:var(--b500)}.pb.p{background-color:var(--p500)}.pb.g{background-color:var(--green)}.pb.a{background-color:var(--amber)}.pb.r{background-color:var(--red)}.checklist-widget{display:flex;flex-direction:column;gap:10px}.chk-item{display:flex;align-items:flex-start;gap:10px;font-size:13px;cursor:pointer}.chk-input{margin-top:4px;cursor:pointer}.chk-label{transition:color .2s,text-decoration .2s}.chk-item.completed .chk-label{color:var(--n400);text-decoration:line-through}.notif-bell-absolute{position:absolute;top:-2px;right:-2px;width:8px;height:8px;background-color:var(--red);border-radius:50%;border:1px solid white}.quote-items-table{width:100%;border-collapse:collapse;margin-top:10px}.quote-items-table th{font-size:11px;padding:8px;text-transform:uppercase;background-color:var(--n50)}.quote-items-table td{padding:8px;border-bottom:1px solid var(--n100)}.quote-total-section{display:flex;flex-direction:column;align-items:flex-end;gap:6px;margin-top:12px;font-size:13px;font-weight:700}.quote-calc-row{display:flex;gap:20px;min-width:200px;justify-content:space-between}.gap-12{gap:12px}.mt-12{margin-top:12px}.mb-12{margin-bottom:12px}